1. Select Your Clothes: Browse through our collection and add the items you wish to purchase to your shopping cart by clicking on the "Add to Cart" button.
2. Review Your Cart: Once you've added all your desired items, click on the shopping cart icon at the top of the page to review your cart. Here, you can review the items you've selected, update quantities, or remove items if needed.
3. Proceed to Checkout: When you're ready to place your order, click on the "Checkout" button. You'll be directed to the checkout page where you'll need to fill in your shipping information.
4. Choose Your Payment Method: At checkout, you'll have the option to select your preferred payment method. We accept payments via credit/debit card, PayPal, and Klarna.
5. Place Your Order: Once you've entered your payment details, review your order one last time to ensure everything is correct. Then, click on the "Place Order" button to finalize your purchase.
6. Confirmation: After placing your order, you'll receive an order confirmation email with details of your purchase and an order number. You can use this order number to track your order status.

We offer a variety of convenient payment methods to make your shopping experience seamless. At checkout, you can choose from the following payment options:

1. Credit/Debit Card: We accept payments from major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details at checkout to complete your purchase securely.
2. PayPal: If you prefer to use PayPal for your online transactions, you can select the PayPal option at checkout. Log in to your PayPal account and follow the prompts to authorize the payment.
3. Klarna: We also offer Klarna as a payment option, allowing you to shop now and pay later or split your purchase into manageable installments. Select Klarna at checkout and follow the instructions provided by Klarna to complete your order.

All payment methods we accept are secured and encrypted to protect your personal and financial information. If you have any questions or need assistance with payment, feel free to contact our customer support team for assistance.

Our average delivery time is typically around 5 days from the date of purchase.

Here's how our delivery process works:

1. Order Processing: We aim to process and ship all orders within a maximum of 2 business days from the date of purchase. Once your order is processed, you'll receive a confirmation email with tracking information.
2. Shipping Time: Once your order has been shipped, the average delivery time is approximately 5 days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
3. Tracking Your Order: You can track the status of your order using the tracking number provided in your shipping confirmation email. This will allow you to monitor the progress of your delivery and estimate its arrival time.
4. Delivery Updates: If there are any delays or issues with your delivery, we'll do our best to keep you informed and updated throughout the process.

Please keep in mind that delivery times are estimates and may be subject to change due to factors beyond our control, such as weather conditions or peak shipping periods. If you have any questions about your order or delivery status, feel free to reach out to our customer support team for assistance.

After your order has been shipped, you can easily track its status using our dedicated Order Tracking page. Here's how you can do it:

1. Visit Our Order Tracking Page: Once your order has been dispatched, you'll receive a shipping confirmation email containing a tracking number and a link to our Order Tracking page. You can also access this page directly from our website.
2. Enter Your Tracking Number: On the Order Tracking page, enter the tracking number provided in your shipping confirmation email into the designated field.
3. Track Your Order: Once you've entered your tracking number, click on the "Track" button. This will provide you with real-time updates on the status and location of your package.
4. Monitor Your Delivery: You can monitor the progress of your delivery and get an estimated delivery date. Our tracking system will keep you informed every step of the way, from shipment to delivery.

If you encounter any issues with tracking your order or have any questions, feel free to contact our customer support team for assistance. We're here to help make sure your shopping experience with us is as smooth as possible.

G&G stands behind the quality of its products and want you to be fully satisfied with your purchase. While we don't offer a traditional warranty on our products, we do offer a hassle-free return policy to ensure your complete satisfaction.

If you receive an item that is damaged or defective, or if it doesn't meet your expectations, we offer free returns within 30 days of receipt, provided that the product has not been worn and still has its original product tag attached. For more information on our return policy and how to initiate a return, please refer to our 'Exchanges, Returns and Refunds' section below.

We believe that our return policy serves as a guarantee of quality and customer satisfaction, allowing you to shop with confidence knowing that we'll take care of any issues that may arise with your order.

If you have any further questions about our products or policies, please don't hesitate to reach out to our customer support team. We're here to assist you every step of the way.

G&G offers free delivery to the USA ! That's right, delivery charges for orders shipped within the United States are completely waived.

For customers located outside the USA, delivery charges may vary depending on your region and the shipping method selected. To determine the delivery charges for your specific region, simply proceed to checkout and enter your shipping address. The delivery charges will be calculated automatically based on your location and the chosen shipping method.

We strive to offer competitive and transparent shipping rates to all our customers, ensuring that you receive your order in a timely and cost-effective manner.

If you have any questions about delivery charges or need further assistance, please don't hesitate to contact our customer support team. We're here to help make your shopping experience with us as smooth and enjoyable as possible.

Our average delivery time is typically around 5 days from the date of purchase.

Here's how our delivery process works:

1. Order Processing: We aim to process and ship all orders within a maximum of 2 business days from the date of purchase. Once your order is processed, you'll receive a confirmation email with tracking information.
2. Shipping Time: Once your order has been shipped, the average delivery time is approximately 5 days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
3. Tracking Your Order: You can track the status of your order using the tracking number provided in your shipping confirmation email. This will allow you to monitor the progress of your delivery and estimate its arrival time.
4. Delivery Updates: If there are any delays or issues with your delivery, we'll do our best to keep you informed and updated throughout the process.

Please keep in mind that delivery times are estimates and may be subject to change due to factors beyond our control, such as weather conditions or peak shipping periods. If you have any questions about your order or delivery status, feel free to reach out to our customer support team for assistance.

After your order has been shipped, you can easily track its status using our dedicated Order Tracking page. Here's how you can do it:

1. Visit Our Order Tracking Page: Once your order has been dispatched, you'll receive a shipping confirmation email containing a tracking number and a link to our Order Tracking page. You can also access this page directly from our website.
2. Enter Your Tracking Number: On the Order Tracking page, enter the tracking number provided in your shipping confirmation email into the designated field.
3. Track Your Order: Once you've entered your tracking number, click on the "Track" button. This will provide you with real-time updates on the status and location of your package.
4. Monitor Your Delivery: You can monitor the progress of your delivery and get an estimated delivery date. Our tracking system will keep you informed every step of the way, from shipment to delivery.

If you encounter any issues with tracking your order or have any questions, feel free to contact our customer support team for assistance. We're here to help make sure your shopping experience with us is as smooth as possible.

As long as your order hasn't been shipped yet, you can still make changes to the delivery address.

Simply contact our customer support team as soon as possible with your order number and the updated delivery address, and we'll do our best to accommodate your request.

Please note that once your order has been shipped, we are unable to make any changes to the delivery address. In such cases, we recommend reaching out to the carrier directly to see if they can assist you with rerouting your package.

To modify your delivery address before shipment, please reach out to our customer support team via [contact information]. We're committed to providing you with the best shopping experience possible and will strive to assist you with any address updates or modifications you may need.

If your order doesn't arrive within the expected timeframe, we understand how frustrating that can be, but don't worry, we're here to help.

Here's what you can do:

1. Check Tracking Information: First, check the tracking information provided in your shipping confirmation email to see the current status of your order. Sometimes, there may be delays due to unforeseen circumstances such as weather conditions or carrier issues. You can Track Your Order Here.
2. Contact Customer Support: If your order is delayed and you haven't received any updates on its whereabouts, please don't hesitate to contact our customer support team. We'll be happy to investigate the issue further and provide you with assistance.
3. Follow Up with the Carrier: In some cases, delays may occur while your package is in transit. If you suspect that your order may be delayed, you can also reach out to the carrier directly for more information. They may be able to provide additional details and help expedite the delivery process.

Rest assured that we're committed to ensuring your order arrives safely and on time. If there are any issues or concerns regarding the delivery of your order, please reach out to our customer support team for assistance. We're here to make sure your shopping experience with us is as smooth and enjoyable as possible.

Thank you for your patience and understanding

Here's our procedure for exchanging an item:

1. Contact Customer Support: If you wish to exchange an item for a different size or color, please contact our customer support team to initiate the exchange process. You can Reach Us Here.
2. Provide Order Details: When contacting us, please provide your order number and the details of the item you wish to exchange, including the new size or color you'd like to receive.
3. Return the Item: After contacting us, you'll need to return the original item to us. Please ensure that the item is in its original condition, unworn, and with all tags attached.
4. Receive the New Item: Once we receive the original item and verify its condition, we'll process the exchange and ship out the new item to you as soon as possible.

Please note that while we strive to accommodate all exchange requests, we reserve the right to refuse returns or exchanges that do not meet these criteria.

If you have any questions or need assistance with the exchange process, please reach out our customer support team. We're here to help ensure you're completely satisfied with your purchase.

If you receive a damaged or defective item, we're here to help make it right.

We offer free returns for damaged or defective items. Once we receive the item and verify the damage or defect, we'll process an exchange for a replacement item at no additional cost to you.

Everything is on us.

Here's our policy:

1. Contact Customer Support: If you receive a damaged or defective item, please contact our customer support team immediately to report the issue. You can reach us here.
2. Provide Order Details: When contacting us, please provide your order number and details of the damaged or defective item, including any photos if possible. This will help us expedite the process.
3. Return the Item: After contacting us, you'll need to return the damaged or defective item to us.
4. Compensation for Inconvenience: In addition to exchanging the damaged or defective item, we want to make sure you're satisfied with your shopping experience. As a token of our appreciation for your understanding, we'll provide you with a special compensation, such as a discount or an exclusive promo code, to use on your next purchase.

If you're not satisfied with your item, we're here to help you with returns and refunds.

Here's how our return process works:

1. Contact Customer Support: If you're not satisfied with your item and would like to initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us here.
2. Provide Order Details: When contacting us, please provide your order number and details of the item you wish to return. This will help us process your return quickly and efficiently.
3. Return the Item: After contacting us, you'll need to return the item to us.
4. Exchange or Refund: Once we receive the returned item and verify its condition, we'll process either an exchange for a replacement item or a refund to your original payment method, depending on your preference, plus a refund for the shipping charge.

We recommend using a trackable shipping service to ensure that your return reaches us safely.

Please note that initial shipping costs will need to be covered by you.

You have a 30-day window from the date of delivery to make a return for a refund.

We want to make sure you're completely satisfied with G&G, and our 30-day return policy reflects our commitment to your satisfaction.

No, we won't be able to accept returns outside of this 30-day return period.

We strive to maintain fairness and consistency for all our customers. Our return policy allows for returns within a generous 30-day period from the date of delivery. We believe this timeframe provides ample opportunity for you to assess your purchase and ensure your satisfaction.

We understand that circumstances may vary, but we encourage you to take advantage of our 30-day return window to evaluate your purchase and make any necessary decisions.

Yes, returns are free of charge at G&G.

We want you to shop with confidence and peace of mind, which is why we offer free returns on all eligible items.

Whether you're exchanging an item for a different size, color, or simply returning it for a refund, you won't have to worry about any return shipping costs.

We do not accept returns for items purchased on sale or during a promotion.

All sales made during promotional periods or on discounted items are considered final and cannot be returned for a refund, exchange, or store credit. This policy helps us maintain the integrity of our pricing and ensures fairness to all our customers.

We encourage you to carefully consider your purchase before completing it, especially during sale events or promotions.

Yes, please send all returned items to the following address:

G&G Co,
101 Boulevard Arago,
75014, PARIS, FRANCE.

This is our designated return address for all returned items. When returning an item, please ensure that it is sent to this address to ensure proper processing of your return.

If you have any questions about returning an item or need further assistance, please don't hesitate to contact our customer support team. We're here to help make your return process as smooth as possible.

Typically, the refund process takes approximately 2 business days to be processed once we've received the returned item.

During this time, our team will inspect the item to ensure it meets our return policy criteria and verify its condition. Once the refund has been processed, it may take additional time for the funds to appear in your account, depending on your payment method and financial institution. This timeframe can vary but is usually within a few business days.

We strive to make the refund process as efficient and transparent as possible.